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The contents of this report reflect the views of the author(s), who is responsible for the facts and the accuracy of the data presented herein. The contents do not necessarily reflect the official views or policies of the Virginia Department of Transportation, the Commonwealth Transportation Board, or the Federal Highway Administration. This report does not constitute a standard, specification, or regulation. Any inclusion of manufacturer names, trade names, or trademarks is for identification purposes only and is not to be considered an endorsement.


Survey of VDOT's Internal Transportation Planning Customers
John S. Miller
John S. Miller
Year: 2001
VTRC No.: 02-TAR2
Abstract: During the spring of 2000, a survey was conducted of external VDOT transportation planning customers. These external customers included town, city, and county planners; MPOs, PDCs, and groups with a strong interest in planning, such as the FHWA. The results of the survey showed customers have a strong interest in strategic, long-range planning; this and other findings are documented in the VTRC report Customer Evaluation of the Transportation Planning Services of the Virginia Department of Transportation.

VDOT's Transportation Planning Division (TPD) and subsidiary field offices also have a number of internal customers in the form of districts and divisions. Accordingly, a survey of division and district administrators was conducted during February and, again, in April 2001 to determine:

• how internal customers prioritize these services (e.g., which ones are most important)
• how internal customers rate the services they receive from the TPD.

For this document and survey, transportation planner includes the central office TPD and district level planners who report to district administrators. In short, for this survey only, one can state that VDOT transportation planner, Transportation Planning Division, and VDOT district planner are synonymous. Areas of opportunity that are listed for TPD may, at the TPD's administrator's discretion, also be suitable for district level planners.